{"id":785852,"date":"2025-06-17T17:45:17","date_gmt":"2025-06-17T14:45:17","guid":{"rendered":""},"modified":"2025-06-17T17:51:20","modified_gmt":"2025-06-17T14:51:20","slug":"softserve-pidsumuvav-2024-j-u-zviti-zi-stalogo-rozvytku-fokus-na-shi-dobrobut-pratsivnykiv-osvitu-ta-dopomogu-ukrayini","status":"publish","type":"post","link":"https:\/\/new.eba.com.ua\/en\/softserve-pidsumuvav-2024-j-u-zviti-zi-stalogo-rozvytku-fokus-na-shi-dobrobut-pratsivnykiv-osvitu-ta-dopomogu-ukrayini\/","title":{"rendered":"Softserve issues Sustainability Report 2024 highlighting AI adoption, belonging, and education"},"content":{"rendered":"

\"\"<\/p>\n

The report outlines SoftServe\u2019s progress in building an AI-ready culture and its impact across teams, communities, and the environment<\/span><\/i><\/p>\n

SoftServe<\/span><\/a>, a premier IT consulting and digital services provider, today announced the release of its annual Sustainability Report 2024 detailing key initiatives across five core areas: belonging, IT education, empowering communities, environmental sustainability, and charitable work. The report also highlights how AI integration and value-driven practices are becoming embedded in daily operations.<\/span><\/p>\n

\u201cSustainability remains a strategic priority for SoftServe,\u201d <\/span><\/i>says Mariia Kucherenko, Director of Corporate Reputation and CSR at SoftServe.<\/span> \u201cIn 2024, we evolved our programs to reflect the realities shaping our world \u2014 from the rise of AI to global uncertainty and the ongoing war in Ukraine. We aim to offer meaningful, timely support to our people and communities by focusing on well-being, inclusive leadership, and long-term resilience. Our goal is to stay relevant and responsible, ensuring that our values translate into real impact.\u201d<\/span><\/i>\u00a0<\/span><\/p>\n

Navigating a Cultural Shift for AI<\/b>\u00a0<\/span><\/p>\n

As part of its broader sustainability efforts, SoftServe focused on responsible AI integration to build a foundation that supports both innovation and people. The company focused on cultivating a mindset where AI is seen as an enabler, not a threat.<\/span><\/p>\n

Associates played a key role in driving the transition. They helped design and test SOFI, an in-house AI assistant that simplifies access to corporate information. Now available to all team members, SOFI handles thousands of requests \u2014 boosting productivity across teams.<\/span><\/p>\n

Tailored learning paths were created for different skill levels as an internal Gen AI Community helped champion AI use across the company. The implementation of AI is aimed at supporting team members, easing their workload, and creating more space for development.<\/span><\/p>\n

Prioritizing Well-Being<\/b><\/p>\n

The company\u2019s eNPS score sits 16 points above the industry average. Its retention rate rose in 2024 to 95.8%.<\/span><\/p>\n

SoftServe continued a hybrid work format and did not mandate a return to the office. Associates choose where they work \u2014 at home, in a SoftServe office, or any location that best supports their productivity and well-being. This flexible approach has strong support: 85% of associates report satisfaction, placing SoftServe in the top 5% of tech companies by this benchmark. Internal surveys prove the effectiveness of this approach as high levels of productivity and client satisfaction were maintained at the level of 84 NPS.<\/span><\/p>\n

The pressure grows as managers take on broader roles from project overseeing to team leadership and fostering inclusive, empowering work environments. To meet this challenge, SoftServe focused on leadership development and well-being. Insights from an internal survey drove key changes: a digital resource hub for managers with quick access to all needed resources and improved onboarding with practical tools. Now, 91% of managers say they have the tools they need.<\/span><\/p>\n

For all associates, the company introduced a new well-being platform. It consolidates mental health resources, benefits, and time management tools.<\/span><\/p>\n

Investing in Education<\/b><\/p>\n

In 2024,<\/span> SoftServe strengthened its strategic focus on talent development across different regions where it operates. The company partnered with two additional universities, bringing the total to 95, and reached over 30,300 students. It also organized hundreds of events globally \u2014 from open days in Bulgaria, Robotics competition in Colombia to Women Techmakers in Mexico to boost IT education and broaden opportunities for local communities.<\/span><\/p>\n

SoftServe launched a global professional development program EDUPRO designed to help educators strengthen soft skills. It supports over 1,200 educators in 15 countries.\u00a0<\/span><\/p>\n

Meanwhile, SoftServe Academy trained 6,011 students, and many completed multiple courses. A total of 237 graduates joined SoftServe in 2024.<\/span><\/p>\n

Continuously Supporting Ukraine<\/b><\/p>\n

Since the start of the full-scale war, SoftServe\u2019s support for Ukraine has been unwavering. Through its Open Eyes charity fund, the company has delivered 132 fully equipped ambulances in 2024 only, credited by medics with saving over 60,192 lives.<\/span><\/p>\n

SoftServe continued its support for veterans through its internal program, which has already assisted 80 demobilized associates. The company also engages actively with the broader veteran community \u2014 offering free IT education through the EmpowerU program and developing tech solutions for veteran organizations via OpenTech.<\/span><\/p>\n

Since February 2022, more than $53 million has been allocated to support Ukraine through the charity fund, OpenTech pro bono program, and other initiatives.<\/span><\/p>\n

Check the full SoftServe\u2019s Sustainability Report 2024<\/span> at this link.<\/span><\/a><\/p>\n

* * *<\/p>\n

About SoftServe<\/b><\/p>\n

SoftServe is the largest global IT company with Ukrainian roots, providing software development and consulting services. More than 10,000 employees work in more than 50 offices located from San Francisco to Singapore. The company’s headquarters are located in Lviv and Austin (USA).<\/span><\/p>\n

The company is working on more than 900 active projects for clients in North America, the EU, and Asia. SoftServe’s clients include IBM, Cisco, Panasonic, Cloudera, Henry Schein, Spillman Technologies, and others. SoftServe is a partner of Google Cloud Platform, Amazon Web Services, Microsoft Azure, NVIDIA, and other major technology companies. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The report outlines SoftServe\u2019s progress in building an AI-ready culture and its impact across teams, communities, and the environment SoftServe, a premier IT consulting and digital services provider, today announced the release of its annual Sustainability Report 2024 detailing key initiatives across five core areas: belonging, IT education, empowering communities, environmental sustainability, and charitable work. […]<\/p>\n","protected":false},"author":4489,"featured_media":651687,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[15576,15575],"tags":[],"class_list":["post-785852","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-and-articles-en","category-news-and-articles-from-companies-en","company-16541"],"_links":{"self":[{"href":"https:\/\/new.eba.com.ua\/en\/wp-json\/wp\/v2\/posts\/785852","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.eba.com.ua\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/new.eba.com.ua\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/new.eba.com.ua\/en\/wp-json\/wp\/v2\/users\/4489"}],"replies":[{"embeddable":true,"href":"https:\/\/new.eba.com.ua\/en\/wp-json\/wp\/v2\/comments?post=785852"}],"version-history":[{"count":0,"href":"https:\/\/new.eba.com.ua\/en\/wp-json\/wp\/v2\/posts\/785852\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/new.eba.com.ua\/en\/wp-json\/wp\/v2\/media\/651687"}],"wp:attachment":[{"href":"https:\/\/new.eba.com.ua\/en\/wp-json\/wp\/v2\/media?parent=785852"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/new.eba.com.ua\/en\/wp-json\/wp\/v2\/categories?post=785852"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/new.eba.com.ua\/en\/wp-json\/wp\/v2\/tags?post=785852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}