![\"\"](\"https:\/\/new.eba.com.ua\/wp-content\/uploads\/2022\/10\/telco-talks-2-eba-710-en.jpg\")
<\/p>\n<\/p>\n
In the traditional telecom worldview, Network Operations Center is an essential yet hardly innovative<\/strong> element. Reactivity and routine day-to-day processes have earned NOC a somewhat unexciting reputation in a closely-knit telecom community where \u201cno news is good news\u201d.<\/p>\n But this doesn\u2019t fit reality anymore.<\/p>\n For a modern telco & connectivity services consumer, be it a person or an enterprise, the old reactive ways are just not good enough. To win the customers and retain them<\/em>, telcos need to go that extra mile. They need to make network performance buttery smooth before<\/strong> the customers even notice any intrusion into their peace of mind.<\/p>\n Instead of reacting, telcos need to predict issues and curb them before they impact the customer. Instead of betting on speed in ticket handling, telcos need to reduce the number of tickets per se.<\/p>\n They need NOC as an End-to-End Service<\/strong>.<\/p>\n In the second episode of our TelcoTalks<\/strong><\/a> series on Nov. 22, at 3:00 PM (CET)<\/strong>, we\u2019re going to talk with Nick Kozlenko<\/strong>, one of the NOC team leaders at BICS<\/strong>, a communications enabler with a global reach. Oleh Kulyk<\/strong>, Network Operations & Planning expert from Infopulse<\/strong> will be joining the discussion.<\/p>\n Agenda<\/strong><\/p>\n 1) Evolution of NOC: from ticket handling to universal soldiers<\/p>\n – Growing demands and customer orientation<\/p>\n – Automation of basics<\/p>\n 2) Challenges of NOC today: not good enough?<\/p>\n 3) Future NOC: Nik\u2019s and Oleh\u2019s very (in)accurate predictions<\/p>\n 4) Q&A with the speakers<\/p>\n Speakers<\/strong><\/p>\n\n
\n
\n
\n